Effective Date: January 1, 2026
Agape Residential Care Foundation (“Agape Care,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of all individuals we serve, their families, our employees, volunteers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable privacy legislation.
1. Information We Collect
We may collect the following types of personal information depending on how you interact with us:
Service-Related Information
- Client Information: Name, date of birth, contact details, emergency contacts, medical history, care needs assessments, and other information necessary to provide our services including Youth Crisis Shelter & Crisis Stabilization, Respite Care for Children & Youth, Senior Care Services, Post-Surgery & Transitional Care, and Companionship & Daily Routine Support.
- Referral Information: Information provided by caseworkers, healthcare providers, schools, or other referring parties.
- Guardian/Family Information: Contact details and relevant background information of parents, guardians, or family members.
Website & Communication Information
- Contact Form Submissions: Name, email address, phone number, and message content when you reach out through our website.
- Employment Applications: Resume, cover letter, qualifications, references, and other employment-related information.
- Technical Data: IP address, browser type, pages visited, and other analytics data collected through cookies.
2. How We Use Your Information
We use personal information for the following purposes:
- To provide safe, effective, and personalized care services
- To communicate with clients, families, and referral sources about care plans and services
- To comply with legal and regulatory requirements, including reporting obligations
- To process employment and volunteer applications
- To respond to inquiries submitted through our website or email
- To improve our website, services, and overall operations
- To ensure the safety and security of our facilities and programs
3. Information Sharing & Disclosure
Agape Care does not sell or rent personal information to third parties. We may share information in the following circumstances:
- With Consent: When you have provided explicit consent for disclosure.
- Service Partners: With government agencies, healthcare providers, or other organizations involved in coordinating care, as required for service delivery.
- Legal Requirements: When required by law, court order, or to comply with child welfare reporting obligations.
- Emergency Situations: When necessary to protect the health, safety, or well-being of an individual.
- Service Providers: With trusted third-party service providers who assist us in operating our organization (e.g., IT support, administrative services), subject to confidentiality agreements.
4. Data Security
We implement appropriate physical, technical, and administrative safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure storage of physical and electronic records
- Access controls limiting information to authorized personnel only
- Staff training on privacy and confidentiality obligations
- Secure transmission of sensitive information
- Regular review of security practices and procedures
5. Children’s Privacy
As an organization that provides services to children and youth, we are especially committed to protecting the privacy of minors. We collect personal information about children and youth only as necessary to provide our care services and in compliance with applicable laws. Information about minors is handled with the highest level of confidentiality and is only shared with appropriate parties (parents, guardians, caseworkers, healthcare providers) as required for their care and safety.
6. Cookies & Website Analytics
Our website may use cookies and similar technologies to enhance your browsing experience and collect analytics data. Cookies help us understand how visitors use our site so we can improve functionality and content. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect certain website features.
7. Your Privacy Rights
Under Alberta’s Personal Information Protection Act (PIPA), you have the right to:
- Access: Request access to your personal information held by Agape Care
- Correction: Request corrections to inaccurate or incomplete information
- Withdrawal of Consent: Withdraw consent for certain uses of your information (subject to legal and contractual restrictions)
- Complaint: File a complaint with the Office of the Information and Privacy Commissioner of Alberta if you believe your privacy rights have been violated
To exercise these rights, please contact our Privacy Officer using the information provided below.
8. Information Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal and regulatory requirements, and to support our operational needs. Client records are retained in accordance with applicable legislation and professional standards. When information is no longer needed, it is securely destroyed or de-identified.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is being handled, please contact us:
Thank you for trusting Agape Residential Care Foundation with your personal information. We are committed to maintaining your privacy and providing compassionate, confidential care to all individuals we serve.
